Client Services Officer

Assure breaks the mould of traditional call centres. Here, initiative, empathy, and critical thinking are valued just as much as performance. As a Client Services Officer, you’ll be the vital connector between clients and Assure EAP services, managing calls with care and confidence.

 What You’ll Do

• Deliver outstanding customer experiences from the first interaction
• Think on your feet to resolve sensitive enquiries with professionalism
• Collaborate across teams to provide tailored support
• Update client info and use internal systems to assist effectively

The Role

• Full-time position
• Flexible scheduling available
• Ongoing coaching and development provided

What We’re Looking For

• Passion for customer service (retail, hospitality or call centre welcome)
• Confident multitasker across CRMs and Microsoft Office
• Detail-oriented, ...