Client Services Support

Job Description
Day to Day Responsibilities: A client of Insight Global is looking for a Client Services Support individual to join their team. The Concierge Partner is primarily responsible for providing the company’s clients with support via incoming calls and email. Hosting client training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for clients (ie. account creations, project access and new engagement tasks).

Essential Functions:
• Customer Satisfaction
o Service Level Agreements (SLAs)
 Ensure 15min response, follow-up and resolution SLAs are being met.
o Provide the highest level of customer service to further solidify the relationship with clients by:
 Assistance with logging into the system, navigating the interface and performing specific tasks.
 Guidance on advanced features such as searching and exporting.
 Troubleshoot and resolve support issues.
o Have a passion for speaking to ...