Client Success Team Leader

Position: Client Success Team Leader

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

We are building a new team to support a dynamic challenger in the Australian telco space. Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines.

Your Role

• Lead and mentor a local team of Client Success professionals to ensure high performance and career growth.
• Drive operational excellence by overseeing service delivery and ensuring client satisfaction targets are met.
• Manage a portfolio of key accounts directly, acting as a senior point of contact for escalations.
• Monitor team KPIs and workload distribution to maintain service quality and efficiency.
• Facilitate regular team huddles and coaching sessions to align with client goals and company values.

What You Nee...