Client Support Spec

Job Description



Analyze, prepare, and update data in Deluxe’s legacy systems, based on data provided by the client or customers, to be input into new systems (billing, legacy, NEK, CDB). Navigates several database systems to implement data changes. Works closely with internal and external customers and provides a positive, efficient, and effective experience.
+ Relationship management: establish a positive relationship with internal/external customers. Addresses and resolves complex issues. Acts as an SME for recommending and guiding customer’s course of action. Through verbal and written communication, it summarizes and communicates the project process and progress.
+ Data and process integrity: fields data requests, provide documentation for completed processes/tasks, analyzes client specifications, and request for the best course of action and oversees and ensures proper implementation of updates.
+ Assists Financial institutions with system...