Client Support Trainee

Job Brief Description



We are looking for a Client Support Trainee to assist our customers with technical problems when using our products and services.



Client Support Trainee responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.



Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.



Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

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