Client Tech Supt cnslt III-12245F

ADP is hiring a GlobalView Application Services Consultant

Job Responsibilities:

• Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation.

• Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex.

• Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.

• Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that ar...