Client Technical Support Analyst Role

Explore a rewarding career with UnionWare as a Client Technical Support Analyst, providing essential software support and managing client relationships in Winnipeg. Solve technical issues and ensure client satisfaction by delivering timely support.
This role is ideal for individuals with 2+ years in helpdesk or software support. You will manage the ticket lifecycle, conduct troubleshooting activities, and work alongside developers to address and resolve client concerns effectively, assuring compliance with SLAs.
Key Responsibilities:
• Manage and resolve high-volume client support tickets
• Translate client requirements into development specifications
• Conduct thorough technical troubleshooting of client issues
• Perform SQL queries to aid in defect analysis
• Design and execute quality assurance tests
Requirements:
• At least 2 years of helpdesk or software support experience
• Degree in information technology or relevant experience
• Familiarity with...