Cloud Escalation & Post-Sales Dev-Ops Specialist

Burnaby, British Columbia, Canada • Posted March 14, 2026

Job Type: Full time
Location: Burnaby, British Columbia
Posted: March 14, 2026
Category: Computer Occupations
Application Deadline: April 23, 2026

Role Description

Responsibilities:

  •  Troubleshoot and resolve tickets opening by other support teams. Work with that support team to gather the needed information to solve the problem raised. Answer virtualization questions that customers raise about deploying Fortinet product in VM/Cloud environments.
  •  Build test environments. Reproduce customer problems. Test scenarios in order to establish best practices & assess interoperability when deploying Fortinet solutions.
  •  Keep abreast of new developments and bulletins regarding your primary area of specialization
  •  Develop best practices
  •  Identify common virtualization problems encountered at Fortinet and follow up with documentation and/or training to address them
  •  Identify configuration settings or deployments that are potentially problematic, as well as what settings are important for optimal performance and business continuity.
  •  Provide input to product management and technical docum...
  • Interested in this role?

    Click the button below to start your application for Cloud Escalation & Post-Sales Dev-Ops Specialist at Fortinet.

    Apply Now