Cloud Frontline Support Specialist with German

Acronis is a global leader in cyber protection, delivering AI‑powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload, we’ve built the industry’s only all‑in‑one solution.

What You'll Do

• Provide technical support, configuration and troubleshooting of software‑related inquiries via email, phone and chat for customers and MSPs.
• Perform technical analysis of customer problems and define a plan for resolving them.
• Build and maintain strong relationships with partners.
• Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources).
• Meet and exceed KP...