Cloud Support Engineer

Practice/Department: - Cloud Services / Managed Services

Position Title: - Azure Cloud Engineer

Job Family: Cloud Services

Position Location: - Puebla / Remote

Reports to: - Managed Services

Job Summary:

The Azure Cloud Engineer is responsible for the design, implementation, support, and optimization of solutions within the Microsoft Azure platform. This role plays a critical part in ensuring the reliability, security, and scalability of customer environments while supporting ongoing operations in a managed services context. The engineer collaborates with cross-functional teams to deliver high-quality cloud services aligned with business and customer objectives.

Essential Functions:

• Monitor and manage service requests, incidents, and changes in accordance with defined SLAs and operational procedu...