Collection executive

About the Role: We are hiring dynamic and customer-focused professionals for an International Voice Process Collections role. The position involves handling US-based customers, ensuring timely collections while maintaining a high standard of customer experience.
Key Responsibilities:- Handle inbound and outbound collection calls for US customers
- Follow up on overdue accounts and ensure timely recovery
- Negotiate and set up payment plans
- Resolve customer queries effectively
- Maintain accurate records of interactions and transactions
- Ensure compliance with company policies and quality standards
- Deliver excellent customer service to enhance retention
- Work in a pilot batch (US shift) environment
Eligibility Criteria:- Experience: 1 – 6 years (Collections / International BPO / Customer Service preferred)
Location:- Powai (Mumbai)
Key Skills Required:- Excellent communication skills (mandatory)
- Experience in International Voice / US Process