Collections Analyst

Overview

The Collections Analyst is responsible for collecting payments from delinquent customers, managing sales ledgers, and achieving monthly accounts receivable reduction targets. This involves reporting progress and issues to the collections leaders, assisting in enhancing Ecolab’s collection systems management, and providing detailed collection reports to the divisional business partners.

Responsibilities

• Handle incoming and outgoing calls and emails for payment collection.
• Update account statuses, including referrals, and transfer funds on accounts.
• Follow up on received payments and pursue remittance details.
• Identify and escalate queries promptly and request credit notes as needed.
• Clear cash accounts through transfers and manage direct debit failures.
• Reconcile banking discrepancies accurately.
• Allocate payments made via BACS, cheque, and credit card.
• Participate in proj...