Collections Analyst

Focused on managing delinquent accounts, this role involves contacting customers to resolve outstanding bills, reducing past‑due dollars, and ensuring consistent achievement of forecasted collections goals.

What You Will Be Doing

• Review outstanding bills and contact customers to resolve delinquent accounts as per established policies and procedures.
• Strive to consistently meet or exceed monthly collection forecasts for assigned regions.
• Make a minimum of 35 outgoing calls per day to engage customers and secure payments.
• Identify customer disputes, document them in the system, and escalate as needed.
• Work closely with management to reduce significant dollars at risk and improve collection goals.
• Manage and maintain all customer accounts within the assigned collection region.
• Prepare monthly reports on the status of credits and collections.
• Maintain close working relationships with interna...