Collections Associate

**Job Summary**

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.

**Major Tasks, Responsibilities, and Key Accountabilities**

+ Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
+ Receives payments and posts amount paid to customer account.
+ Documents information about financial status of customer and status of collection efforts.
+ Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
+ Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
+ Resolves internal and external customer non-payment issues, invoice discrepancies, and custom...