Command Center Support

Role:

Command Center Support
Location: Hyderabad
Exp: 5-10 yrs
Mode of interview

: Virtual
Must Have Skills:
24×7 Command Center / NOC / Operations Center support experience
Strong knowledge of

ITIL processes

– Incident, Problem, Change, and Service Request Management
Hands‑on experience with

monitoring tools

(e.g., AppDynamics, Splunk, Dynatrace, SolarWinds, Netbrain, Nagios, SCOM, Grafana)
Experience working with

ServiceNow or similar ITSM tools

for ticket logging, tracking, and escalation
Ability to perform

initial triage, impact analysis, and priority assessment
Good understanding of

application, infrastructure, database, and network alerts
Experience in

shift-based operations , including weekends and night shifts
Strong verbal and written communication skills
Exposure to

banking/financial services environments

is an advantage