Complaints Expert

Complaints Expert – Exeter (Hybrid)

Salary: £35,000 – £40,000

Location: Hybrid (office & home‑based)

Hours: 35 hours per week | Monday to Friday

Contract: Permanent

We are recruiting for an experienced Complaints Expert to join a well‑established, customer‑focused organisation. This role is ideally suited to a complaints professional with strong experience handling escalated complaints and Financial OmbudsmanService (FOS) cases, who is confident investigating complex issues and delivering fair, well‑reasoned outcomes.

The Role

You will manage escalated and complex complaints, carrying out detailed investigations and producing high‑quality final responses. You’ll work collaboratively across the business to ensure complaints are handled objectively, fairly, and efficiently, with a focus on reducing customer detriment and preventing repeat issues.

Key Responsibilities

* Investigate and resolve escalated complaints from e...