Complaints Handler

Complaints Handler – Temp ongoing
📍 Location: Wigston, Leicester
🏠 Hybrid Working: 2 days office-based / 3 days working from home
💷 Salary: £12.71 per hour

We are currently recruiting for Complaints Handlers to join a well-established and respected professional organisation based in Wigston, Leicester. This is a fantastic temp-to-perm opportunity for individuals with strong customer service and problem-solving skills looking to build a long-term career within a professional environment.

The Role
As a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards.

Key Responsibilities

Managing complaints from initial receipt through to resolution
Investigating customer concerns and gathering relevant information...