Computer Support Analyst III / Team Lead

The Computer Support Analyst III / Team Lead is a customer-focused technical professional providing advanced Tier III desktop and endpoint support to the University community. This role combines hands-on technical expertise with operational leadership, ensuring high-quality service delivery, efficient issue resolution, and alignment with institutional technology standards.
Additional Skills & Qualifications
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
3–5+ years of enterprise desktop and endpoint support (Windows and macOS)
Experience with endpoint management and deployment tools (e.g., Microsoft Endpoint Manager, JAMF, MDT)
Proficiency with Active Directory, Group Policy, and PowerShell
Experience with virtualization technologies (VMware, Hyper-V)
Familiarity with networking fundamentals, IP management, and print services
Experience with endpoint security tools (e.g., Sophos, Spirion)
Exposure to clo...