Coordinator - Client Services

Canberra, Australian Capital Territory, Australia • Posted June 02, 2026

Job Type: Full-time

Location: Canberra, Australian Capital Territory

Posted: June 02, 2026

Category: Information and Record Clerks

Application Deadline: July 12, 2026

Role Description

Responsibilities 
Develop knowledge and understanding of specific Client Service functions 
Gain an overall understanding of Order Fulfillment / Client Onboarding
Develop knowledge and understanding of Accurate products 
Process assigned work, independently, consistently, and accurately 
Follow and help enhance client service and onboarding documentation 
Follow work/break/lunch schedule 
Develop understanding of background screening regulations and requirements in Australia including ACIC, AS 4811:2022
Respond to client and candidate inquiries via phone, email, and chat queues in a professional, timely and efficient manner.
Guide candidates through the screening process, answering questions and providing necessary documentation and support.
Assist clients with submitting and managing background screening requests.
Troubleshoot and resolve issues related to background checks, system ...
                

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