Coordinator Technical Support

Chennai, Tamil Nadu, India • Posted July 02, 2026

Job Type: Full Time

Location: Chennai, Tamil Nadu

Posted: July 02, 2026

Category: Computer Occupations

Application Deadline: August 11, 2026

Role Description

Receive, register, and process incidents and service requests within the Production IT (PIT) environment

Perform first-level analysis and classification of incidents affecting LOB applications and production systems

Execute standard troubleshooting and resolution steps based on runbooks, SOPs, and knowledge base articles

Ensure accurate ticket logging, categorization, prioritization, and documentation in the IT Service Management (ITSM) system

Provide initial resolution or apply approved workarounds to restore services as quickly as possible

Escalate complex, recurring, or critical issues to L/L support teams or responsible application/technical owners

Monitor ticket progress and ensure compliance with defined Service Level Agreements (SLAs)

Communicate incident status, updates, and resolutions to end users and production stakeholders

Support root cause identification by documenting recu...

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