Crm Ccass Admin
Bengaluru, Karnataka, India • Posted May 28, 2026
Job Type:
Full-time
Location:
Bengaluru, Karnataka
Posted:
May 28, 2026
Category:
Information and Record Clerks
Application Deadline:
July 07, 2026
Role Description
- Strong experience developing and configuring Microsoft Dynamics 365 CRM (Customer Service / Contact Centre) solutions.
- Proven development experience in MS Dynamics 365 CRM (PCF, plugins, web resources, JavaScript).
- Working knowledge of Custom API design and integration best practices.
- Hands-on experience with Power Platform (Power Apps, Power Automate, Power Platform Admin Centre).
- Experience in Copilot Studio chatbot designing
- Understanding of Azure services relevant to CCaaS (Azure communication Services, Event Grid).
- Excellent problem-solving, stakeholder management, and documentation skills.
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