CRM Specialist

Job Summary

KDCI Outsourcing is seeking a CRM Specialist to support the management, optimization, and day‑to‑day operations of CRM systems. This role is responsible for maintaining data accuracy, supporting campaign execution, and assisting with reporting and automation to improve overall efficiency across sales, marketing, and customer success functions. The ideal candidate has hands‑on CRM experience, strong attention to detail, and the ability to support both operational tasks and system improvements.

Key Responsibilities

CRM Management & Maintenance

• Maintain and update records within the CRM system to ensure data accuracy and consistency.
• Manage pipelines, properties, user access, and basic system configurations.
• Perform regular data audits and cleanup activities.

Reporting & Dashboards

• Create and maintain reports and dashboards to track performance metrics.
• Ensure data i...