CS Support & Risk Control Manager

Customer Support & Risk Control Manager (Brazil)

We are hiring a Customer Support & Risk Control Lead to join a fast-growing international iGaming company expanding its operations in Brazil.

This role will lead both Customer Support and Risk Control teams, ensuring an excellent customer experience while maintaining strong fraud prevention, risk management, and operational controls.

Key Responsibilities

• Manage Customer Support and Risk Control daily operations.
• Lead, coach, and develop frontline teams.
• Handle complex customer escalations involving payments, account issues, KYC, bonuses, and platform-related concerns.
• Monitor and investigate fraud, bonus abuse, multi-accounting, payment risks, chargebacks, and suspicious user activity.
• Track team KPIs, service quality, productivity, and operational performance.
• Improve processes, SOPs, workflows, and operational efficiency. <...