CSR - Tech Support Account

Job Description:

We are seeking Customer Service Representatives for a Technical Account to assist customers with technical issues, troubleshoot problems, and provide accurate solutions. You will ensure customer satisfaction by delivering clear, professional, and timely support.



Key Responsibilities:

• Respond to inbound customer inquiries via phone, chat, or email

• Troubleshoot software, hardware, or connectivity issues

• Guide customers step-by-step to resolve technical problems

• Accurately document interactions, solutions, and escalations

• Escalate complex technical concerns to specialized teams

• Meet quality, productivity, and customer satisfaction metrics



Work Schedule & Training:

Shifting schedules, including nights, weekends, and holidays

Full paid training on technical procedures and company systems



What You’ll Gain:

• Hands-on experience in technical customer ...