Custody Client Service Officer

Job Description

Client services Officer represent the first point of contact for clients needing assistance with businesses' products and its associated services. Identifies inconsistencies in data or results, defines business issues and formulates procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Duties also includes fostering positive client relations, managing inquiries, and promptly directing clients’ complaints to relevant departments and works on providing solutions within stimulated and agreed timeframe. Timely review of Clients feedback and engage in improving the service relations by providing high level of quality services.

**Responsibilities:**

+ Deliver Custody Services to internal clients and external institutional clients for settlement transactions.
+ Supports a range of products/ services and projects in accordance with established system...