Customer Care Analyst

Job Function

Customer Management

Job Sub Function

Non-Technical Customer Service

Job Category

Business Enablement/Support

Location

Bogotá, Distrito Capital, Colombia

Job Title

Customer Care Analyst

Purpose

The Customer Care Analyst is responsible for executing daily customer support and service coordination activities within the Technical Service area. This role acts as a key interface between customers, service engineers, and internal teams, ensuring efficient service execution, proper documentation, regulatory compliance, and high levels of customer satisfaction. The position supports service operations through call handling, service scheduling, invoicing, equipment logistics, and system controls, while adhering to Johnson & Johnson quality, safety, and compliance standards.

Responsibilities

• Execute daily Customer Care activities, including answering custo...