Customer Care Associate

edamama is the #1 online-to-offline (O2O) platform focused on products and services for parents and families in the Philippines! We're a mama-led company (with dads, aspiring parents, and kid-at-hearts on board too!) on a mission to make parenting easier. Think content, commerce, and community wrapped up in one supportive space. Wereached another milestone in 2023 when we started to branch out into retail aiming to have 100 stores in the next 5 years!

What You'll Do

• Respond to customer queries and requests in a timely and accurate way via customer support channels (email, chat, social media, app ratings and reviews, phone, community pages, marketplace chats and reviews, etc.).
• Maintaining a customer-first, positive, empathetic and professional attitude toward customers at all times.
• Identify customer needs and help customers by putting their needs first. Anticipates the customer issue and provides a proactive solution.
• Liaise with i...