Customer Care Representative

Primary Purpose of Role

The Customer Care Representative is responsible for:

• Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channels

Key Skills Qualifications & Experience

Prerequisite Skills:

• Well-developed interpersonal skills and ability to build relationships with stakeholders at all levels.
• Strong communication skills via email, phone and in person.
• High standards and attention to detail
• Demonstrated time management and organisation skills.
• Strong relationship and rapport building skills.

Education/Qualifications/Memberships:

• Cert 1V in Call Centre / Customer Service preferred.

Preferred Experience:

• Previous retail or similar industry work experience.
• Customer service or call centre experience.