Customer Care Senior Analyst

Chennai, Tamil Nadu, India • Posted June 13, 2026

Job Type: Full-time

Location: Chennai, Tamil Nadu

Posted: June 13, 2026

Category: Information and Record Clerks

Application Deadline: July 23, 2026

Role Description

Job Description
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
SME in Denial Management
Provide trend analysis of issues with their appropriate solutions to the respective supervisor.
Review remittance and action the claim for solution towards payment.
Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
Adhere to SOP guidelines within established productivity standards.
Report changes identified on payer adjudication guidelines.
Knowledge on appeals management.
Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
Ensure complete adherence to TAT and SLA’s as defined by the customer
Maintaining patient confidentiality.
Required Skills for this role include:
5+ yea...
                

Interested in this role?

Click the button below to start your application for Customer Care Senior Analyst at NTT DATA.

Apply Now