Customer Care/Dispatcher – Appliances

Quebec City, Canada | Posted on 07/17/2025

The Customer Care/Dispatcher of Appliances is responsible for coordinating daily appliance deliveries from the facility. This includes optimizing delivery routes, communicating with customers, and supporting drivers throughout the delivery process. This role is essential in delivering a high-quality customer experience while meeting service level agreements (SLAs). The ideal candidate thrives in a fast-paced environment, communicates effectively across multiple channels, and maintains professionalism under pressure. This position also supports driver engagement and manages day-of-delivery logistics to ensure smooth and on-time service.

Primary Duties and Responsibilities:

• Create efficient next-day delivery routes based on available inventory, maximizing route density and meeting 4-hour delivery window requirements.
• Contact all customers by 8:00 PM to confirm delivery window timing and ensure expectati...