Customer Concierge Specialist (US Based Client)

Employment Type: Full-Time Employment
Work Setup: Onsite onboarding for a two to four weeks, followed by a transition to a remote setup.
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood, Libis, Quezon City
Salary Package: Up to 80,000 PHP/Monthly

Position Overview:
We are seeking a highly organized, customer-focused Customer Service Representative to support our expanding operations. This role is responsible for answering inbound calls, assisting customers with inquiries, and ensuring an exceptional service experience. The ideal candidate excels in communication, demonstrates strong organizational skills, and is experienced in working within KPI-driven environments, including NPS and CSAT performance metrics. This position also includes follow-up support related to customer feedback, as well as operational and account management assistance.

Responsibilities:
+ Customer Interaction & Call Handling

+ Answer...