Customer Enablement Specialist

Summary:

As a Customer Enablement Specialist/Customer Trainer at Andgo, you'll be pivotal in ensuring customers can fully leverage our platform by driving adoption and confidence. Reporting to the Director of Professional Services, you'll bridge implementation and sustained product value, focusing on delivering impactful training and enhancing change management practices to drive meaningful behaviour change and measurable adoption. What you'll be doing: Deliver engaging virtual and onsite training sessions for a diverse range of audiences including senior leaders, HR teams, and frontline users. Adapt communication styles to suit different audiences and industry contexts. Connect product functionalities to operational outcomes in training, emphasizing both the how and why of the platform. Ensure training reflects real-world healthcare staffing scenarios. Design and maintain a library of enablement materials including LMS modules, videos, and scenario‑driven walkthroughs. Establ...