Customer Experience Agent - Bilingual French/English Onsite

+ Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied. + Learn to identify customer needs or desires in order to recommend the appropriate product or service.

+ Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. + Keep a record of incoming inquiries to be able to reference at a later date.

+ Be able to process orders, forms, applications, or requests. + Work with colleagues when necessary to resolve customer complaints.

+ Provide feedback to other departments to help improve sales, marketing, and business processes. + Learn about the products inside and out to be able to answer any questions from customers.

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