Customer Experience Associate II

**Job Track Description:**

+ Performs business support or technical work, using data organizing and coordination skills.
+ Performs tasks based on established procedures.
+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.

**General Profile**

+ Expands skills within an analytical or operational process.
+ Maintains appropriate licenses, training, and certifications.
+ Applies experience and skills to complete assigned work.
+ Works within established procedures and practices.
+ Works with a moderate degree of supervision.

**Functional Knowledge**

+ Has developed skillset in a range of processes, procedures, and systems.

**Business Expertise**

+ Supports the achievement of company goals by integrating teams for the best outcome.

**Impact**

+ Impacts a team through quality of services and information provided.
+ Follows standardized proced...