Customer Experience Champion

Key responsibilities: 1. Customer Management: Addressing the queries of customers or partner hotels over calls & emails and providing the required support 2. Booking Management: Coordinating with the hotels to ensure every booking is well recorded to ensure a smooth experience for the customers 3.

Escalations Management: Resolving any customer grievances and managing the escalations promptly & appropriately to win back the trust of the customers 4. Support Services: Providing support in other functions as per the need such as onboarding the partner hotels to MiStay platform, providing research & analysis support to product, marketing, business development & other teams as required to drive growth Requirements 1. Excellent communication skills with a strong ability to empathize with people 2.

Passion for operations and customer management 3. Undergrad freshers with preferable management 4. Proficiency in Hindi and English Benefits Health Insurance 5 working days

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