Customer Experience Consultant

Guatemala, Guatemala Department, Guatemala • Posted June 04, 2026

Job Type: Full-time

Location: Guatemala, Guatemala Department

Posted: June 04, 2026

Category: Information and Record Clerks

Application Deadline: July 14, 2026

Role Description

                    As a Customer Experience Consultant you will be the primary point of contact for key customers ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customers as well as internal and external stakeholders. As a Customer Experience Consultant you will be the primary point of contact for key customers ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customers as well as internal and external stakeholders. 
Coordination with Airlines, Shipping lines, Transporters and Port authorities to achieve required delivery to customers; 
Professional pro-active communication with customers as well as attend to customer concerns; 
Provide regular and accurate status reports of shipments; 
Complete ownership of each job/file; 
Validation of cost and revenue at file level; 
Swift resolution of queries; 
Accurate and ti...
                

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