Customer Experience Coordinator

Ironwear is an established and growing safety solution provider. For over 35 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Experience Coordinator will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase.

Responsibilities:

+ Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience.

+ Evaluate and write up incoming orders and present them to the Processing Department.

+ Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.

+ Have a ...