Customer Experience Manager at Olliffe

Elevate the customer experience at Olliffe, Toronto's premier butcher shop. We're looking for a Retail & Customer Experience Manager who thrives on combining top-notch hospitality with operational excellence.
In this pivotal role, you'll blend fine-dining service with meticulous retail operations. Your responsibilities will include captivating customers, managing inventory through LightSpeed POS, and ensuring operational discipline at all levels. The ideal candidate embraces systems and data while enjoying meaningful interactions with customers.
Key Responsibilities:
• Create memorable shopping experiences for every customer
• Curate personalized meal recommendations and handle special requests
• Manage daily inventory and maintain accurate batch records
• Train team members on exceptional service standards
• Oversee visual merchandising and seasonal displays
Requirements:
• Experience in premium food retail or specialty grocery management
• Strong data an...