Customer Experience Manager at Permacon

Join Permacon as a Customer Experience Manager in Milton, Ontario, focusing on enhancing customer satisfaction and team leadership. Oversee a dedicated team to streamline operations and logistics across multiple locations.
This full-time role reports to the Vice-President of Sales and requires a strong leader to manage Customer Experience Coordinators and support staff. Your focus will include order management, logistics, and maintaining key customer databases. Collaborating closely with sales, production, and planning teams is essential for success.
Key Responsibilities:
• Lead and coach the Customer Experience team
• Ensure customer satisfaction through effective service policies
• Manage order taking, logistics, and contract details
• Develop and maintain customer information databases
• Foster relationships with sales and production teams
Requirements:
• College diploma in business administration or equivalent
• At least 5 years of customer service exp...