Customer Experience Manager
dubai, dubai, United-Arab-Emirates • Posted June 07, 2026
Job Type:
Full-time
Location:
dubai, dubai
Posted:
June 07, 2026
Category:
Other-General
Application Deadline:
July 17, 2026
Role Description
Client Experience
- Embody Sephora Attitude and set an example in front of the team.
- Provide support to the team in difficult situations ensuring client’s satisfaction.
- Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.
- Take over floor leadership segments and ensure the floor is always managed and covered.
- Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
- Provide support for the floor manager as an active co-lead.
- Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
- Inspire the team to use digital tools to deliver a customized service.
- Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.
- Embolden team to...
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