Customer Experience Manager (m/f/d)

JOIN OUR TEAM

As a Business Development Manager - Customer Experience, you will focus on building and leading the Voice of the Customer (VoC) programme within Customer Care at Westwing. The team’s mission is to create a high-quality, emotionally meaningful customer experience that helps elevate the entire customer journey. You will act as a key stakeholder across departments, enabling cross-functional teams with the right level of insight. From setting up feedback systems to embedding VoC data into planning and roadmaps, this role ensures the customer's voice drives measurable improvements. This position is permanent and based in Munich.

WHAT YOU'LL DO

• define and own the VoC vision, goals, and success metrics for Customer Care