Customer Experience Relationship Lead

Responsibilities

• Customer Support
• Customer Management
• Quality Assurance & Support
• Bookings
• Inquiry
• Service Recovery
• Complaint Handling
• Complicated Case Management
• Claims Handling
• Cross-functions alignment and coordination for problem resolution
• Escalated Issue Resolution
• Tracking
• Customer Ownership Group Support
• Lead – International claims
• New Hire Onboarding
• Case by case root cause analysis for complaints handling
• Customer Ownership Group Lead

Qualifications

• Education: Secondary education or equivalent
• Experience: Three (3) years of work experience in customer service and interaction

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusiv...