Customer Experience Representative

Kawartha Lakes, Ontario, Canada • Posted March 23, 2026

Job Type: Permanent Full time

Location: Kawartha Lakes, Ontario

Posted: March 23, 2026

Category: Information and Record Clerks

Application Deadline: May 02, 2026

Role Description

Job Description
Specific to this role:
Respond to customer needs in accordance with established policies and procedures (including tracking of inquiries and follow up), providing service in person, over telephone, and online for customers accessing City services including, but not limited to:
oHandle general and specialized customer inquiries;
oPayment processing;
oCreate service requests for action;
oAdminister licenses, permits, and certificates;
oCommissioner of Oaths and affidavit services;
oSupport customer in the completion of various municipal documents
Provide administrative services including, but not limited to:
oPerform daily cash balancing and financial reconciliation;
oData entry;
oLetter writing
As a member of the team:
Administer defined procedures and recommend solutions to challenges or process improvements
Respond to customer service concerns, investigatin...
                

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