Customer Experience Specialist – Order Processing

Stone, England, United Kingdom • Posted June 09, 2026

Job Type: Permanent / Full Time

Location: Stone, England

Posted: June 09, 2026

Category: Information and Record Clerks

Application Deadline: July 19, 2026

Role Description

As the Customer Experience Specialist you will support customers with enquires and processing sales orders.
Working for a well-established global manufacturing business who operate in a niche industry. As the Customer Experience Specialist you will support customers with enquires and processing sales orders.
 
 Job Description: 
Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries
Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution
Mailbox Management: Ensure active management of CS Orders mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible.
Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer
Communication: Internal a...
                

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