Customer Experience Specialist

Tel Aviv-Yafo, Tel Aviv-Yafo, Israel • Posted April 12, 2026

Job Type: Full-time

Location: Tel Aviv-Yafo, Tel Aviv-Yafo

Posted: April 12, 2026

Category: Other-General

Application Deadline: May 22, 2026

Role Description

 Wolt has been growing rapidly in Israel since we entered the market in .
 As a company, we've always prided ourselves on providing truly outstanding customer service and as the business grew so has our Voice of Customer team! As such, we are looking for a Vocie of Courier to help us better understand our customers and couriers behavior and face our upcoming challenges.
 The Ideal candidate will report to Voice Of Customer Manager and is a:
 Project Manager: Designs, develops, and delivers a program roadmap designed to meet strategic CX goals
 Insights Guru: Proactively Identifies, prioritizes and articulates concisely insights from multiple data points and reports
 CX Techy: Discovers, configures and scales tools and systems that directly improve customer experience and increases support efficiencies
 Conducts top line and in-depth analysis of customer data to determine significance of trends and impact on business and customer health
            

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