Customer Experience Specialist

Job Description

As a Customer Experience Specialist, you will communicate with customers through various channels such as phone, email, chat and social media

Detailed Duties and Responsibilities

• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
• Communicate with customers through various channels such as phone, email, chat and social media
• Maintain customer satisfaction and retention through impactful customer experience
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Identify and address customer needs to escalate internally to improve and/or develop processes

Targeted Qualifications