Customer Issue Resolution Representative

Customer Issue Resolution Representative

Location: Bracknell (Hybrid)
Pay Rate: £20.61 per hour
Working Hours: Monday - Friday, 9am - 5pm

Duration: 12 month contract possibly longer

About the Role

We are looking for a proactive and customer-focused Customer Issue Resolution Representative to deliver high-quality service across dispute management, returns/credits, and credit & collections activities.

This is a hybrid role, with primarily home-based working and occasional office attendance in Bracknell for meetings as required.

You will play a key role in managing customer issues end-to-end, working with both external customers and internal teams to ensure timely resolutions and efficient accounts receivable (AR) collection.

Key Responsibilities

Manage end-to-end customer issue resolution, including disputes, returns, adjustments, and collections activities
Conduct proactive collection of overdue accounts through phone...