Customer Journey Data Analyst Role

Shape the future of our customer journeys as a Senior Data Analyst. Focus on connecting data across marketing and servicing for actionable insights.

We are on the lookout for a Senior Data Analyst to enhance our Customer 360 insights by integrating complex data layers. This role necessitates a strong understanding of customer journeys and lifecycle optimization, encompassing marketing impact and service metrics. Your analysis will influence strategic objectives and operational improvements.

Key Responsibilities: • Focus on Customer 360 for marketing and servicing analysis • Lead advanced data analysis and optimization projects • Provide clear, data-driven recommendations for team impacts • Analyze entire customer and broker journeys for measurement • Develop and maintain automated reporting dashboards

Requirements: • Bachelor’s in Statistics, Economics, or related field • Minimum 5 years of professional experience in analytics • 4+ years of experience in the ...