Customer Loyalty Advisor

About CreatePay At CreatePay, we're a leading provider of payment solutions, dedicated to helping small to medium-sized businesses across the UK streamline and improve their payment processes. Our products are smart, simple, and designed to make life easier for our customers and thats exactly the kind of experience we want every interaction with us to deliver. About the Role Were looking for a commercially minded, customer-focused Customer Loyalty & Retention Specialist to join our team. This role is all about protecting and growing our existing customer base. Youll speak to customers who are considering cancelling, reviewing their pricing, or reaching renewal - and youll work to understand their concerns, find solutions, and retain their business. Youll take ownership of pricing reviews, contract renewals, and at-risk accounts, balancing customer needs with commercial outcomes. This is not a reactive admin role. Its about influencing conversations, negotiating confidently, and turnin...