Customer Manager

• Identify and secure partnerships with brands, agencies, and e-commerce sellers to grow our TikTok Shop service offerings.
• Develop and execute a Brazil/Mexico -focused business development strategy in alignment with our global operations.
• Collaborate with internal teams (creative, ad ops, analytics) to tailor solutions for client needs.
• Build relationships with TikTok’s Brazil/Mexico teams to stay ahead of platform updates and opportunities.
• Lead negotiations, contract structuring, and long-term account growth.

Qualifications

• 3-8 years of business development experience in:
• E-commerce platforms (TikTok Shop, Amazon, Shopify)
• Digital marketing/advertising (4A’s agencies, performance marketing firms)
• Live commerce or social commerce service providers
• Proven track record of closing and scaling partnerships with mid-to-large brands.
• Deep understanding of TikTok’s ecosyst...